RLB Care Transit

General Questions

Q: What is RLB Care Transit?

A: RLB Care Transit is a Non-Emergency Medical Transportation (NEMT) service providing reliable, safe, and timely transportation to medical appointments, therapies, dialysis, and more.

Q: Who can use your services?

A: Our services are available to Medicaid recipients, elderly clients, individuals with disabilities, and private-pay customers in need of transportation to health-related appointments.

Q: What areas do you serve?

A: We primarily operate throughout North Carolina, including urban and rural areas. Contact us to confirm service availability in your specific location.

Booking & Scheduling

Q: How do I schedule a ride?

A: You can schedule a ride by phone, through our website, or via your Medicaid transportation broker (such as ModivCare or OneCall).

Q: How much notice is required to book a ride?

A: We recommend booking at least 48 hours in advance. Same-day requests may be accommodated based on availability.

Q: Do I need to confirm my appointment?

A: Yes, you will receive a confirmation via phone or email 24 hours before your scheduled ride.

Eligibility & Payment

Q: Do you accept Medicaid?

A: Yes. We are credentialed with transportation management organizations like ModivCare and work with Medicaid recipients.

Q: What if I don’t have Medicaid—can I still use your services?

A: Absolutely. We offer private-pay options for individuals without insurance or state-sponsored plans.

Q: How do I pay for a private ride?

A: We accept major credit cards, debit cards, and payments via our secure online portal.

Ride Information

Q: What kind of vehicles do you use?

A: We use clean, comfortable, and ADA-compliant vehicles equipped with wheelchair lifts or ramps as needed.

Q: Are your drivers trained and certified?

A: Yes. Our drivers undergo background checks, drug screenings, CPR/First Aid certification, PASS training, and wheelchair securement training.

Q: Can a caregiver or family member ride along?

A: Yes. One companion is welcome to ride at no additional cost.

Wheelchair & Special Needs

Q: Do you provide wheelchair-accessible transportation?

A: Yes, we specialize in wheelchair-accessible transport. Please let us know your needs when booking.

Q: Can you assist with door-to-door or curb-to-curb service?

A: Yes, we provide door-to-door assistance to ensure every passenger is safely escorted from their home to their destination and back.

Policies

Q: What is your cancellation policy?

A: Cancellations should be made at least 24 hours in advance. Late cancellations or no-shows may result in a fee.

Q: What if my appointment runs longer than expected?

A: We monitor all return trips closely. If your appointment runs long, please notify our dispatcher so we can adjust your pickup time.

Q: What if I have a complaint or concern?

A: We take feedback seriously. Please contact us directly through the website or call our customer care line.